Understanding Your Customers Better

Service Description

Duration: 60 minutes Session Outline: - Introduction (5 min) - Importance of understanding customers for business growth. - The Importance of Customer Understanding (10 min) - Key to success: building trust, loyalty, and personalised experiences. - Techniques for Gathering Insights (15 min) - Use surveys, interviews, feedback, and behavioural analytics to collect data. - Identifying Customer Personas (10 min) - Build personas based on customer data to tailor your marketing and services. - Leveraging Insights for Personalisation (10 min) - Personalise marketing and customer experiences using the insights. - Tools & Resources (5 min) - Tools like CRM software, social listening, and analytics to continue gathering insights. - Q&A and Wrap-Up (5 min) - Final questions, recap key points, and encourage action. Extra Resources offered: - Customer Persona guide - Summary of key takeaways, additional resource links.